We are the locksmith service
24 hours a day, 7 days
About Us
Our founder, José O. Colón Cruz, CAPM, SC, began his professional career in locksmithing more than four decades ago, combining hands-on experience with university studies and specialized technical training.
Over the years, the operation evolved from traditional locksmithing into broader security solutions, including residential, commercial, industrial, and automotive locksmith services, access control, electronic locks, video surveillance, and integrated security systems.
Our accumulated experience also includes participation in projects involving technologies such as Avigilon and ShotSpotter, as well as work related to public and private entities in Puerto Rico.
For many years, our digital presence has been associated with Locksmith24Hours.com, which continues to serve as our primary online platform.
In 2026, Locksmith One was introduced as a new commercial identity, bringing together more than four decades of experience, technical knowledge, and professional development under a more clearly defined name.
Our philosophy is based on three principles: trust, innovation, and commitment. Every service is performed with responsibility, professionalism, and attention to each customer’s specific needs.
Locksmith One — A new identity backed by more than 42 years of experience in locksmithing and security in Puerto Rico.
Service Guarantee
🔐 Locksmith One – Puerto Rico
At Locksmith One, we offer service warranties because we trust the quality of our work and the experience of our technicians. Our commitment is to provide professional, transparent, and responsible service in every job we perform.
⏱️ Emergency Service Response Time
In most cases, our estimated arrival time for emergency services is 20 to 30 minutes, depending on location, traffic conditions, technician availability, and circumstances beyond our control.
Response times are estimates and do not constitute a guaranteed arrival within a specific time frame.
🔑 Electronic Car Keys and Remotes
Services related to electronic car keys, including keys with integrated remotes, as well as key fobs (remotes), include a thirty (30) day warranty, applicable exclusively to the proper functioning of the equipment supplied and programmed by our technicians.
Warranty covers:
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Proper operation of the equipment at the time of service
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Correct programming and synchronization with the vehicle
Warranty does not cover:
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Physical damage, impact, or moisture
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Programming or manipulation by third parties
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Failures caused by depleted batteries
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Electrical or electronic issues related to the vehicle
🔐 Electric Locks, Magnetic Locks, and Security Systems
Installation services for electric locks, magnetic locks (maglocks), intercom systems, and security cameras include a three (3) month warranty, applicable under normal equipment usage conditions.
Warranty covers:
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Proper installation of the equipment
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Correct operation of the installed system
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Adjustments directly related to the installation
Warranty does not cover:
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Damage caused by misuse or improper handling
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Alterations performed by third parties
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External electrical failures or voltage fluctuations
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Damage caused by moisture, vandalism, or force majeure
🔑 Mechanical Residential Locks
Installation and replacement of mechanical residential locks include a three (3) month warranty under normal usage conditions.
Warranty covers:
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Proper installation of the lock
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Correct mechanical operation
Warranty does not cover:
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Normal wear and tear
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Damage caused by excessive force or improper handling
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Repairs or modifications performed by third parties
🔐 Electronic Locks
Installation services for electronic locks include a three (3) month warranty, which covers installation only when performed by our technicians.
The electronic functionality of the device is covered under the manufacturer’s warranty, according to the terms and conditions established by each manufacturer.
Our warranty covers:
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Proper installation
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Installation-related adjustments
Our warranty does not cover:
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Manufacturing defects
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Internal equipment failures
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Software or firmware issues
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Third-party manipulation or misuse
📌 General Conditions
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All warranties apply only to services fully completed and paid in full
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Warranties are valid only for services performed within Puerto Rico
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Warranty becomes void if the equipment is manipulated or serviced by third parties
📞 Warranty Claims
For any warranty-related concerns, the customer must contact us directly at:
📞 (787) 664-5557
Please provide the service date and the address where the work was performed for faster assistance.